What is Microsoft Dynamics CRM 4.0?
Microsoft Dynamics CRM 4.0 is the latest Customer Relationship Management System which consists of the following 11 components, this means your initial CRM system will consist of one or more of these components; Dynamics CRM now brings the complete package to allow these key components to work together.
- Sales Functionality - Contact management profiles and history, account management including activities, order entry, proposal generation.
- Sales management functionality - Pipeline analysis (forecasting, sales cycle analysis, territory alignment and assignment, roll-up and drill down reporting
- Telemarketing/telesales functionality - Call list assembly, auto dialling, scripting, order taking
- Time management functionality - Single user and group calendar/scheduling (this is likely to be Microsoft Outlook), email.
- Customer service and support functionality - Incident assignment/escalation/tracking/reporting, problem management/resolution, order management/promising, warranty/contract management
- Marketing Functionality - Campaign management, opportunity management, web-based encyclopaedia, configuration,
Market segmentation, lead generations/enhancement/tracking - Executive information functionality - Extensive and easy-to-use reporting
- ERP integration functionality - Legacy systems, the web, third-party external information
- Excellent data synchronization functionality - Mobile synchronization with multiple field devices, enterprise synchronization with multiple databases/application servers
- E-commerce functionality - Manages procurement through EDI link and web-server, and includes business-to-business as well as business-to-consumer applications. Please click here for our E-commerce details
- Field service support functionality - Work Orders, dispatching, real time information transfer to field personnel via mobile technologies