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What are the benefits of Dynamics CRM 4.0 for most companies?
Increased sales revenues
An increase of 10% per annum per rep during the first three years of the project is reasonable. Increased sales results from spending more time with customers which results from spending less time running around chasing needed information (i.e., productivity improvement).
Increased win rates
An increase of 5% per annum during the first three years of the project is reasonable. Win rates improve since you withdraw from unlikely or bad deals earlier on in the sales process.
Improved customer satisfaction ratings
An increase of 3% per year during the first three years of the project is reasonable. This increase occurs since customers find your company to be more responsive and better in touch with their specific needs.
Decreased general sales and marketing administrative costs.
A decrease of 10% per year during the first three years of the project is reasonable. This decrease occurs since you have specified your target segment customers, you know their needs better, and thus you are not wasting money and time, for example, on mailing information to all customers in all existing and potential target segments.
Don’t just take our word for it please read what our clients have to say on the matter.
Direct Visual – Please click here for Case Study
"Since implementing Microsoft CRM with Northwave, we have transformed our business processes, and equipped our business to cope with our aggressive growth plans, without the need for significant additional recruitment. Northwave has been excellent in understanding our business and technical requirements, and through a mixture of product knowledge and bespoke customisation delivered what we feel is an excellent solution, with top-class support"
Glen Sykes, Direct Visual
Pensions Management Ltd – please click here for case study
"Using the new system that Northwave have installed has enabled us to manage pension scheme sections, Our associated job roles, committees, pension roles and training courses from one database. Using the system has ensured that each client is receiving the correct documentation relating to their job roles and pension committees. We can track any communication held with a contact including e-mails, phone calls and meetings. It has revolutionised our ability to manage our client’s interaction, ensuring that regardless of the number of committees or job roles held by a client we can be assured that they are receiving the correct information"
Rob Jones, PML